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Tower Hamlets Council is committed to good customer care and has made a promise to all the people of the East End to deliver excellent customer services.
Developed as part of the council’s drive to put the customer first and deliver services that are accessible to all, the Customer Promise sets standards for dealing with visits to council reception areas, replies to letters, telephone enquires, fax and email to ensure all are dealt with courteously, fairly and within set time limits.
Drawn up in response to demands from residents, the Promise is a contract between the council and its customers, whichever service they use and however they choose to contact us. It is supported by a series of ambitious standards, which will be regularly monitored.
The council provides a number of publications which give detailed information on council services and provide guides to local areas.
Some of the council’s publications can be viewed online on the Tower Hamlets website. Most of the publications are also available from One stop shops. The majority of the publications are free of charge and it is always made clear when there is a charge to provide you with a printed version of one of the publications.
Most of the council’s publications are available from One stop shops. Some of the topics covered by the publications available from One stop shops are:
-Accident prevention
-Careers
-Community centres
-Council services
-Crime prevention
-Dealing with disabilities
-Education
-Environmental issues
-Health and safety
-Infrastructure
-Recreation
-Social services
-Support groups
-Transport |
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